Official Refund & Cancellation Guidelines for SR Creative LLC. Effective Date: August 2026.
Official Entity & Contact Details
Due to the custom nature of web engineering, software programming, and digital maintenance services, SR Creative LLC enforces clear, milestone-based refund guidelines to maintain operational fairness and prevent fraud.
If a written cancellation request is received prior to onboarding, wireframing, or technical setup, a full 100% refund will be granted (minus third-party payment gateway processing fees).
If a project is cancelled while active development is in progress, refunds are calculated on a pro-rata basis reflecting actual developer hours expended and milestones completed up to the formal cancellation date.
Once deliverables have been deployed live, source code delivered, or once explicit email sign-off or Deemed Acceptance (3 business days) has occurred, all project fees become 100% non-refundable.
Clients may cancel monthly website support or retainer plans at any time via the client portal or by emailing support@srcreative.us.
Cancellations take effect at the conclusion of the current pre-paid billing cycle. We do not provide prorated refunds or partial credits for unused days within an active monthly subscription period.
Clients maintain a fourteen (14) calendar day period post-delivery to report technical defects or bugs in writing. SR Creative LLC will review reported items against the original project scope and correct valid technical defects at no additional cost. Bug reports or feature change requests submitted outside the original agreed scope do not constitute grounds for payment withholding or refund claims.